How long until I get my Mystery Box?
Mystery boxes will ship between November 23rd and 30th.
Do you offer faster shipping by courier?
Yes. Add “Direct Courier” to your order and an additional $5 will be added to your order on top of Canada Post shipping costs. Your box will be shipped via Swiftpost. Don’t worry if you still see “Canada Post” on your check out page. As long as you’ve added the $5 Courier option to your order, your package will be shipped via Swift Post.
Where can I find my confirmation email and order number?
Check your spam or junk folder. Confirmation emails are sent immediately after you purchase. Be sure to add email@example.com to your safe/not junk list.
My box arrived damaged. What are my options?
Send us an email to firstname.lastname@example.org with a list of damaged items. Please include photos and your order number.
How do I avoid using Canada Post for Delivery?
We offer a courier service if you don’t want to use Canada Post. Check ‘COURIER’ at check out. An additional $5 will be added to your total on top of regular shipping fees.
My Mystery Box is missing items. What do I do?
Send us an email to email@example.com with a list of missing items. Please include your order number.
I live outside Ontario, can I still buy a box?
Due to provincial laws, we are only able to ship alcohol to addresses within Ontario. We are now offering an alcohol-free box. Shop the Artisan Mystery Box.
Are Mystery Boxes vegetarian or vegan?
We strive to please everyone with these Mystery Boxes. If you require a vegetarian version of the box, please leave us a message in the notes section at check out.
Will my box arrive before Christmas?
Mystery Boxes should ship in plenty of time to arrive before December 25th. Due to covid-19 we are recommend ordering your box as early as possible to avoid late deliveries. We also offer a direct courier option for $5 extra that will ship faster than Canada Post.
Am I one of the first 50 people to buy a box?
As with most things in our Mystery Boxes, this element will also remain a suprise!
When does the next box go on sale?
The next box goes live on November 15th at 10am. Make sure you and your friends are on our mailing list to get first crack.
Tell me more about the charity component on this Mystery Box.
A portion of proceeds will go to Black Women in Motion (BWIM). This Toronto based organization works to empower, celebrate, and support the advancement of Black womxn. Through collaboration with local partners and community agencies, they deliver important programming and connect black womxn to resources that improve their educational and socio-economic conditions.
Can I use a promo code to get a discount on a Mystery Box?
Promo codes do not apply to Mystery Boxes. They are already such a crazy good deal!
Can I return my Mystery Box for a refund?
Mystery Boxes are non-refundable.
Can I send a Mystery Box to my friend as a gift?
Absolutely! Simply change the shipping name and address at check out! And for $2 we’ll include a personalized message. Type your note in at checkout and we’ll include it in the box.
Mystery Boxes are sold out! Will more go on sale? Is there a waiting list?
There’s no guarantee more of this particular box will go on sale. But, we will be releasing a new mystery box in January 2021. Make sure you’re on our mailing list for the best chance at snagging the next box.
Can I order swag or extra beer when I order my Mystery Box?
Absolutely! Depending on the size of your order, your extra items may arrive in a separate box.
I want my product in a Mystery Box. How do I apply?
We’re always looking for new and exciting vendors to fill up Mystery Boxes. Send an email to Erica to apply.